Now Registering For Fully Online CPO Courses - Click Here To Sign Up

FAQ'S

You have questions, we have answers! On this page you'll find answers to any question you may have about CPO Certification as well as online or in-person courses. If you can't find your answer, please submit your question to: alex@pooltrainingacademy.com

 

 

Online CPO Course Questions

 

How does the online CPO Course work? 

Going through the online CPO Course through Pool Training Academy is quite easy. The following steps are the ones you will take when going through the online CPO course with us:

 

1. Choose your class date. We recommend you choose a class date that is 2-3 weeks out. This will ensure you have enough time to complete the online video module series once it is sent to you.

2. Pay For Your Class. You will do this on our website. We accept all major credit cards. 

3. Confirmation Email. You will receive a confirmation email that is autogenerated from our websites e-commerce platform, Shopify. This is your receipt for your class. If you need to present a receipt for the course, this is that receipt. 

4. Share Your Contact Information. Within 24 hours of signing up, you will receive a second email, this time directly from Pool Training Academy, asking for your shipping information as well as a valid email address. Please provide the most accurate information in order for the shipping and communication processes to go as smoothly as possible. 

5. Complete The Video Module Series. Once we receive your contact information, we will share your email address with the Pool and Hot Tub Alliance who will then send you your login information for the online video module series. NOTE: The email with your login information will come from the APSP. As a result, this email may be delivered to your spam folder.

Once you login, you will need to complete all 8 video modules in the series. You can do this at your own leisure as long as you complete all the videos before your scheduled exam date. 

Please remember that you will also be presented with mini-quizzes at the end of each video module. You will need to pass these quizzes in order to complete the course. 

6. Email Your Certificate of Completion. Once you have completed all modules and quizzes, you will then send your certificate of completion to alex@pooltrainingacademy.com. If this certificate does not auto-generate, please contact nhood@phta.org to get your copy.

7. Receive Your Zoom and Test Login Email. A few days before your course, you will receive an email from Pool Training Academy with an invitation to the Zoom course and login information for taking your exam. Please note that we will walk you through the process of how to use the exam site during the Zoom meeting, so no need to worry if you're confused on how to use Testrac. 

8. Join The Zoom Meeting. On the day of your scheduled exam, you'll join the Zoom class where we will cover the remainder of the content that wasn't covered in the video module series. Be sure you have the ability to turn your audio and video on during the Zoom Meeting. Also, be sure to take notes with the information shared in the Zoom Meeting as it will help you during the exam. 

9. Take The Exam. Once we have completed the teaching portion of the Zoom meeting we will move on to taking the exam. After a brief tutorial on accessing Testrac, you will then use the Testrac software to take the exam. The exam is open book and open note, so be sure to take good notes throughout the whole learning process. You can also ask your instructor for guidance. 

NOTE: You must leave your audio unmuted and your video feed on during the entirety of the time you are taking your exam. Failure to do so will result in your exam not being honored by the PHTA. 

10. Receive your CPO Certification. Once you have passed the CPO Exam, you will be emailed your certificate in 10-14 business days. Check your spam folders during that period as it can sometimes get sent to the spam folder. 

 

I Need To Reschedule, What Do I Do?

If you would like to reschedule your exam date you have until 7 days PRIOR to your exam date to reschedule at no additional charge. Any schedule changes within 7 days of your scheduled class will be charged a non-negotiable $100 rescheduling fee.

NOTE: You must attend an exam within 30 days of your original scheduled exam. Only ONE exam date change will be allowed, any additional schedule changes will result in forfeiture of entire tuition fee. 

 

I Want A Refund, What Do I Do?

Purchased tuitions will be refunded their purchase amount minus a $150 materials  fee. This fee is necessary due to the fact that once you make your purchase we immediately issue student-specific internet access codes that are non-refundable to us or the student. We're very sorry for any inconvenience. 

 

My Zoom Class Is Scheduled For 9:00am Mountain Time, What Time Is That For Me?

- If you're in the Pacific Time Zone, your Zoom class starts at 8:00am

- If you're in the Mountain Time Zone, your Zoom class starts at 9:00am 

- If you're in the Central Time Zone, your Zoom class starts at 10:00am

- If you're in the Eastern Time Zone, your Zoom class starts at 11:00am 

 

I Didn't Show Up For My Exam Date, What Do I Do?

A student failing to attend a scheduled exam without prior notice will be subject to forfeiture of their entire tuition fee. If that student would like to sign up for a new exam date, they must contact their instructor and pay a $195 fee to join the new exam date. 

 

What Class Date Should I Sign Up For?

We highly recommend that you sign up for a date that is at least 3 weeks from you the day you are signing up on. There are a couple key reasons for this:

1. Communication Time. We get the process started within 24 hours of you signing up during the week, but if you sign up on a weekend, we won't be able to respond until we are back in the office on Monday. Giving yourself plenty of time between the day you sign up and your exam date allows you to not feel rushed during the process. 

2. Video Module Watch Time. The video module series that you are required to watch takes on average between 8-12 hours. Most folks don't choose to do this in one sitting. Giving yourself plenty of time between the day you sign up and your exam date allows you to pace yourself and your video module consumption. 

 

I didn't Get The Initial Contact Information Email. What Do I Do?

We send out the contact information email within 24 hours of signing up during the business week. Believe it or not we have actual people handling communication with you and we are unfortunately really swamped most of the time, yikes! As a result, we send the contact information email out in the order in which our students signed up. As a result, it can take up to 24 hours (or longer if you sign up on the weekend) to receive that contact information request email. 

If you have not received it after 24 hours, please contact us at: info@pooltrainingacademy.com 

 

I Signed My Employer Up But Used My Own Information During Payment. Is That Going To Be An Issue? 

Not at all! We understand that you have to fulfill certain information that matches the credit card you're using. This is why we send the contact information email. You will fill out your employees contact information in that email and send that to us. 

 

Can I Get A Receipt For My CPO Course Purchase?

When purchasing the class you will receive an initial confirmation email that is autogenerated from our website's e-commerce platform, Shopify. This is your receipt for your class. If you need to present a receipt for the course, this is that receipt. 

 

Why Am I Getting Emails From PHTA and APSP? I Thought Your Company Name Was Pool Training Academy?

This is a very valid question. We at Pool Training Academy are instructors through the Pool and Hot Tub Alliance also known as the PHTA. The video module series you will be watching is created and managed by the PHTA, so they will be the one to contact you about your login information for the video module series. Now, the APSP is also known as the Association of Pool and Spa Professionals. This company merged with the National Swimming Pool Foundation in the past few years and the two organizations created the PHTA when they combined. As a result, you may from time to time get an email with an APSP address. Rest assured, this is not spam, it is simply due to the fact that PHTA has not transferred over all the old email addresses after the merger. Be sure to check your junk or spam folder to see if there are any APSP or PHTA messages that have been sent there.  

 

I Am Having Issues With The Video Module Series. Help!

We are so sorry you're having issues with the video module series and we wish there was something we could do personally. Unfortunately, the PHTA created the video series and requires that we use it exclusively for online video education. They are also the ones responsible for managing any issues with the video series. As a result, we highly encourage that you email Natalie Hood at PHTA with any issues you have with the video module series. You can contact Natalie at: nhood@phta.org

 

What If I Didn't Get A Certificate Of Completion? 

If you didn't receive your Certificate of Completion after completing the entirety of the video module series, please contact Natalie Hood at PHTA for assistance. Her email is: nhood@phta.org

 

How Do I Use Zoom?

Click Here to be redirected to a YouTube tutorial on how to use Zoom.

 

How Do I Use Testrac?

Click Here to be redirected to a YouTube tutorial on how to use Testrac.

 

What If I Don't Have A Computer That Has A Video Camera And/Or Microphone?

If your computer doesn't have audio or video abilities for the sake of the Zoom meeting, that's not a problem! You can join the Zoom meeting using your cell phone as long as it has a camera and microphone. 

 

Why Do You Need To See And Hear Me While I Do My Test. Isn't That Kind of Creepy?

Yes, it may seem a little creepy that we're silently watching you take the exam, but per PHTA requirements we as instructors are required to ensure that no outside help is given for the exam. We trust that this won't happen, but use it as a necessary to to confirm that you took the test yourself. Please rest assured that we are not just watching you like a bunch of weirdos, we're just making sure that no funny business is going on.

 

What If I Fail The Online CPO Course Exam?

No need to worry! We have a pass rate over 90%, but in the event you don't pass that is nothing to worry about. You will simply have to pay a $50 fee and take the exam again during one of our future class dates. Once you pay the fee we will reach out to you with options for a retake date. 

 

What If I Fail The Online CPO Course Exam Again?

Again, no need to worry! We will simply repeat the retest process until you pass. It's that simple. Please note that you will need to pass the exam within 60 days of completing the course in order to become CPO® Certified. 

 

Why Can't I Take The Online CPO Class In My State?

If your state isn't listed on our online class dates page, your state has not approved online delivery of the CPO Course. We are very sorry for this inconvenience and highly encourage you to reach out to your health department and request that they begin allowing online delivery.