If you would like to reschedule a class you have until 14 days PRIOR to your class date to reschedule at no additional charge. Any schedule changes within 14 days of your scheduled class will be charged a $100 rescheduling fee.
You must attend a class within 90 days of your original scheduled class or, in select locations, the next available class in that area. Only ONE class date change will be allowed, any additional schedule changes will result in forfeiture of entire tuition fee.
Purchased classes will be refunded 100% up to 48 hours after purchase. Any cancellation after 48 hours of purchase will be refunded their purchase amount minus a $100 class reservation fee. This is due to the fact that after 48 hours we have to pay for all registered students in advance when we reserve rooms.
No Show: A student failing to attend a scheduled class without prior notice, will be subject to forfeiture of their entire tuition fee.
Rescheduling Policy
If you would like to reschedule your exam date you have until 7 days PRIOR to your exam date to reschedule at no additional charge. Any schedule changes within 7 days of your scheduled class will be charged a non-negotiable $100 rescheduling fee.
You must attend an online course and take the exam within 30 days of your originally scheduled exam. Only 1 exam date change will be allowed, any additional schedule changes will result in forfeiture of entire tuition fee.
Please Note Failure to send the certificate of completion proving you have completed the required PHTA® video module series, if requested by Pool Training Academy, before your scheduled exam date and time will also result in the non-negotiable $100 rescheduling fee.
Refund Policy
Purchased tuitions will be refunded their purchase amount minus a $200 materials, reservation, and service fee.
No Show Policy:
A student failing to attend a scheduled exam without prior notice, will be subject to forfeiture of their entire tuition fee.